Increasing disruptions in the supply chain have highlighted the need for companies to develop new capacities for anticipation and adaptation. Fortunately, technological advances such as predictive analytics, prescriptive analytics and artificial intelligence (AI) offer solutions for detecting potential difficulties and managing risks.

AI plays an essential role in the use of cognitive technologies. It enables large quantities of information from a variety of sources to be processed in real time, facilitating transport management by identifying unplanned events and enabling real-time adaptation. Tactical decisions are still made by individuals, but AI recommendations are already helping them to make informed decisions.

To develop their capacity to adapt, companies need to question their planning processes by reducing decision-making cycles and using technology to streamline processes and identify critical decisions. The use of models makes it possible to imagine the impact of crises and identify the actions to be taken.

Technological advances have made it possible to develop collaborative strategies with partners, suppliers and customers. This makes it possible to rapidly adapt the supply chain in response to events, and to improve the coordination of actions through co-decision systems.

However, the increasing use of technology is leading to organizational changes. Organizations are becoming more decentralized, requiring greater reliance on more autonomous units.

Users are becoming more independent, but they are also more dependent on technology, requiring greater expertise and ongoing support.

By adopting an ecosystem approach, companies improve the quality of information shared, enabling better identification of problems and innovative solutions. However, it is essential not to limit oneself to immediately visible risks, but to think about a sustainable approach with a shared understanding of risk.

In conclusion, cognitive technologies and AI offer valuable opportunities to anticipate and solve problems in the supply chain. However, companies need to overcome human and organizational challenges to fully exploit these technological advances and develop an effective ecosystem approach.