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Client case.

Sea invest Shipping Agency (SISA)

Sea Invest Shipping Agency (SISA), a subsidiary of the SEA-invest group, specializes in providing shipping agency services. Founded in 2002 and based in Levallois-Perret, France, SISA operates in major French ports as well as in some ports in West Africa. The company offers a range of services, including ship brokerage, bonded warehouses, documentation, as well as technical and commercial assistance. In addition to its maritime services, SEA-invest, the parent company, is a major international operator in the field of terminals for dry bulk, liquid bulk, fruits and foodstuffs, and containers. The group is active in 23 ports across two continents, with a strong reputation in handling, transport, and warehousing.

What are the customs challenges and issues at SISA?

Sea Invest Shipping Agency (SISA), as a subsidiary of the SEA-invest group, faces several key challenges in its industry.

– Intense Competition: SISA must constantly innovate and improve its services to maintain its leadership position and meet the diverse needs of its clients. Competition with other agencies offering similar services represents an ongoing challenge to attract and retain customers.

– Regulations and Compliance: International and local maritime regulations are strict and constantly evolving. SISA must ensure that its operations comply with all relevant laws and regulations, which requires continuous monitoring and rapid adjustments to remain compliant.

– Economic Fluctuations: Global economic fluctuations affect maritime trade. Variations in international trade, customs tariffs, and economic policies can impact cargo volumes and the profitability of the agency.

– Technology and Digitalization: The adoption of new technologies and the digitalization of port and maritime operations are essential to improve efficiency and reduce costs. However, implementing these technologies requires significant investment and effective change management within the organization.

How did you learn about CustomsBridge and/or the okiduty solution, and what did you like about it?

We learned about CustomsBridge through Soget, as we were already a client.

Why did you subscribe to the okiduty solution? What do you think are the added values of this tool, and what are the benefits of its use in your business/profession?

The Okiduty solution is, first and foremost, cutting-edge; its modernity, ergonomics, and capabilities are remarkable. One of its greatest added values is its proximity to users. Indeed, whether it’s through the chat feature on the tool or the relationships we have with the team, we are always delighted with the responsiveness and the service provided.

A little anecdote to illustrate these benefits?

Within the company, we have a statistics expert who uses Excel files.

When CustomsBridge wanted to develop a module dedicated to this, we had the opportunity to participate in workshops to share our best practices and develop a tool tailored to our needs.

 
 

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