In 2020, 75% of European, American and Chinese companies were already using Artificial Intelligence (AI) and this figure could well reach 100% in the coming years. Today, AI is profoundly changing the way companies operate by developing in all sectors.
Indeed, today AI touches, in addition to the traditional sectors, new domains such as human resources or accounting by using data collected in ever greater numbers. Processing this data for commercial or functional purposes is becoming more and more essential, here are some examples:
First of all, AI is becoming the preponderant solution in customer satisfaction management.
Whether it’s in analyzing behaviors or responding to them, AI allows for more accurate information than simple human analysis thanks to objective data in large numbers and allows for relevant responses thanks to Machine Learning.
Even for businesses that are not digitally focused, there is all kinds of data across all sectors that can point these businesses in the right direction.
In addition, AI offers a new cybersecurity challenge. It is both a new weapon for cyber attacks and a way for companies to defend themselves. Opting for an AI-based security is therefore fighting on equal terms with hackers; to avoid it is to take a risk.
AI can identify patterns, analyze network traffic and highlight suspicious activities using intelligent algorithms.
Finally, whether for digital companies or not, the competitive advantage of companies in 2022 often depends on mastering AI. It allows, for example, to optimize generally manual tasks, such as tool maintenance, or to extend the horizon of possibilities, in the medical field in particular.
In short, with a new growth rate of 18.8% forecast for 2022, Artificial Intelligence has not finished disrupting the way companies operate. With more and more resources at its disposal, it could soon become an absolute necessity for all companies.
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